Impact of E-Commerce on Logistics and Transports - 3463 Words

April 4th 2012 E-Commerce Assignment topic: Impact of E-commerce on transport and logistics Table of content 1. Introduction 3 2. E-commerce and business 4 A. B2C E-commerce 4 B. B2B E-commerce 5 C. Evolution and forecast of E-commerce 5 3. Impacts on the supply chain 6 A. Problem raised by E-commerce 6 i. Demand 6 ii. Stocks 6 iii. Communication 6 B. Reaction and adaptation of companies 7 i. Information interchange 7 ii. Pure players 7 iii. Click and mortars 8 4. Upstream Logistics 9 A. Order reception and preparation 9 B. Transport and traceability 10 5. Conclusion 11 1. Introduction Since 2000 a lot of factors have changed the face of logistics in companies.†¦show more content†¦The raise of e-commerce these last years, boosted the e-logistics, which is a new form of logistics that is a globally integrated process requiring performing information systems. The B2C sector of e-commerce is then a real evolution and is characterized by several points: - The handling of returns requires adapted network and is a key in insuring clients fidelity - The volumes transported are reduced. - Performance of distribution network is an absolute requirement. E-commerce imposes then a logistics, an after sale service, and a performing information system. Indeed the constraints related to the amount of available references internal or external have accentuated the importance of the information given to the client given the lack of direct contact with the customer. Companies used to handle large volume quantities and they must now face large number of small volume quantities, therefore adapting their delivery modes. The marketing aspects are very important in the analysis of the logistics consequences, allowing avoiding, as much as possible, return flows of merchandise. Direct sales in a shop allow testing where as Internet purchases must grant a retraction period (7 days in France). The last kilometer is a cost issue and we will come back to this point later on, meanwhile companies have put into place networks of â€Å"relay† points in each city allowing clients to pick up their products or to return them through this partners B.Show MoreRelatedImpact of E-Commerce on Logistics and Transports3473 Words   |  14 PagesApril 4th 2012 E-Commerce Assignment topic: Impact of E-commerce on transport and logistics Table of content 1. Introduction 3 2. E-commerce and business 4 A. B2C E-commerce 4 B. B2B E-commerce 5 C. Evolution and forecast of E-commerce 5 3. Impacts on the supply chain 6 A. Problem raised by E-commerce 6 i. Demand 6 ii. Stocks 6 iii. Communication 6 B. Reaction and adaptation of companies 7 i. Information interchange 7 ii. Pure players 7 iii. 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